Any business that deals with selling of products have to wrestle with the issue of managing orders of out-of-stock products.
With the global economy getting competitive day-after-day, many organization owners are finding it difficult to cope up with the processing of orders for which they don’t have inventory in hand. And, not being able to fulfill any of your customer’s orders can impact sales and brand value, both.
This blog will offer you ways to overcome the challenge of managing customer’s sales orders for out-of-stock orders.
1- Having a great bonding with your suppliers
The foremost you would like to do, is to deal with suppliers who understands the situation of quick fulfillment and importance of customer service. Knowing your suppliers well, you can take steps to build relationships and ensure they will be there for you in case of such stock out situations.
2- Ensure you have suppliers who are flexible
Building good rapport with your suppliers is a must, however, at the same time you need to check on their delivery options. Dealing with suppliers who can allow immediate procurement and delivery, can help you overcome those ugly stock out situations and assure your customers will always receive delivery of the product they have purchased.
3- Have a close eye on dropshipping companies
Dropshipping has proven to be one the most effective method for retailers, that not only allow them an ability to avoid the hassle of stocking inventory but also, eliminates the worry of fulfilling your customer’s orders. Having an eye on good dropshipping companies and developing a relationship with them, will give you an ability to fulfill customer’s orders even when you don’t have stock in hand.
4- Communicate with your customers by adopting the latest technology
In most of the cases, you will have to re-issue orders due to no stock availability, and that can lead to an unexpected delay in delivering products to customers. Instead of keeping your customers in dark, communicate it to them by offering notification on your website and include the estimated date of product availability. Doing this, your customers will be aware of the backorder while placing an order, and that it will be fulfilled at a later day.
Shopify Backorder app is proving to be ideal for many retailers that alert customers about the backorder, which are displayed on products when your inventory is zero.
Managing orders for out of stock products is a nightmare, but with the above tips and planning, you can ensure the most effective and best possible outcome.