All About eCommerce Email Marketing: Types, Examples, and What to Include

Who doesn’t love a good marketing strategy? And Emails have been ruling the promotional activities for ages! So, let’s learn a bit about eCommerce Email Marketing and how you can use them to stay in touch with your customers in 2021. The most important detail of email marketing is ‘Right Message, Right Time’. This is a simple yet effective funda, which means if you send the wrong message, then the marketing is ineffective; also, even if the message is correct, but the timing is wrong, you lose customers. 

Email Marketing Facts and Figures

Did you know that billions of people use emails, and this figure is set to increase till 2023, i.e., roughly half of the world’s population!

  • Nearly four (4) Billion global users have emails as of 2019, and they are likely to increase to 4.3 Billion by 2023.
  • You can expect $42 as an average return on investment by spending only $1 on email marketing.
  • Email Marketing is used to distribute organic content, and nearly 9 out of 10 companies use email marketing.
  • Nearly 81% of small and medium businesses owners use email marketing for customer acquisition and retention

Approximately 49% of customers prefer promotional emails from their favorite brands on a weekly basis

What to Include for a Successful Email Marketing

Emails may seem to be very simple. You put your customer’s email address, your subject, and your message, and voila, it is done. Well, though technically, it is true, but there is a lot of depth to it. Your information, subject line, and message should be attractive, appealing, and well-curated. And not to forget the design!

  • To and From Information

Make sure the customer’s email address is mentioned correctly. Make sure you mention your ‘company name’ or ‘your name’ in the From section and not just your email address. This way, the message seems more personalized, and the customer can easily relate to you. Try avoiding messages from ‘no-reply@xyz.com’ because it becomes tough for the customers to reach out to you if they have to contact you for any promotional offer. Instead, send emails from ‘hello@xyz.com’. This way, the customer can immediately and easily contact you.

To and From Information

Image Courtesy: Terminus

  • Subject Line

‘Hey Matt, what a wonderful morning. Find your morning offer in here.’

How does this sound? It makes you want to open the email, right? Well, that is why your subject line should always be punchy and engaging. According to data collected by CrazyEgg, a subject line carries nearly 62% of an impact compared to the rest of the factors in an email marketing campaign. 

Subject Line

Image Courtesy: Business to Community

Try to personalize your subject line. Keep it interactive, short, and engaging. Remember, even before opening the email, the customer will read the subject line. If that is not attractive enough, they will not even open the email. So, put in good enough time and thoughts in drafting your subject line

  • Main Message

What do you prefer – email full of content or email full of graphics and images or a perfect balance of both? I know it is not hard to read your mind; everyone loves balance. Everyone wants to have a perfect balance of content and images. So, don’t overload your customers with either one. 

Instead, do these little things. Write the correct message. Stick to the message and be precise, to-the-point. Use fancy fonts suitable to your business (for example: for B2B, use format fonts, for an apparel or footwear email, you can use a little casual and italic fonts). Make a perfect blend of images and content. Mention your ‘Call to Action’ and put a link or tab. Lastly, personalize your message. And don’t forget, ‘Right Message, Right Time’.

Main Message

Image Courtesy: Hook, Line and Clincher

  • Design

What matters is a good design. Do you agree or not? Now, imagine you get an email with no design, only pure content. Would you be interested in it? Similarly, you too have to make sure your customers get a good designed email from you. This is your one shot in communicating with them, showing your company. Why would you risk it by sending a simple content? So, make sure you throw in the best of your colors, good-looking fonts, and a pinch of images and videos. 

Design

Image Courtesy: Twitter

Types of eCommerce Email Marketing

eCommerce Email Marketing is used widely for many marketing purposes. It may create awareness, send a promotional message, introduce a new product, or update them on the new policies or new updates. To sum it up, eCommerce Emails are widely divided into three groups: Promotional Emails, Transactional Emails, and Lifecycle Emails. 

  • Promotional Emails

This type of email solely means for promotional activities. For example, the launch of a new book, adding a new product, new limited offers, discounts, or even sending warm greetings. 

Promotional Emails

Image Courtesy: Chamaileon

  • Transactional Emails

When you complete an order, do you receive ‘Thank you for shopping with us, your order has been confirmed’. Well, these are order confirmation emails, a type of transactional email. Also, receiving order notifications, order shipment emails, order receipts are transactional emails.

Transactional Emails

Image Courtesy: Unific

  • Lifecycle Emails

The Lifecycle Emails are those that send the customers a reminder of an incomplete action, for example, left items in a cart. These emails are generally triggered, and with the help of eCommerce Automation, companies send a reminder email to encourage the customers to complete the activity. 

Lifecycle Emails

Image Courtesy: Lyft

Different Types of Examples of eCommerce Email Marketing

eCommerce Email Marketing is about staying connected with your customers. It also helps with customer retention and engagement. So let us see a few examples of eCommerce Email Marketing and a few emails you can send to your customers.

  • Welcome Email

Hey, let us make an impression. You know how the saying goes, ‘First Impression is the Last Impression’. According to the email marketing statistics conducted by Oberlo, roughly 82% of customers open an email with a welcome email.

One of the best examples of a Welcome Email is Gopuff.com

Welcome Email

Image Courtesy: Medium

  • Order Confirmation

eCommerce businesses need to send emails to their customers upon confirmation of orders. This way, customers always feel that they are valued and noticeable. This email need not be wordy, so don’t overdo it by writing too much. All you need to include is the order name, order number, contact information, and order value.

For Example: GILT 

Order Confirmation

Image Courtesy: SmartrMail

  • Order Shipment Email

Yes, we all like to be updated and stay in the loop. So, you need to offer the same to your customers. Always keep them updated with the latest information on their orders. It may be confirmation, shipment, or out for delivery. Keep them in loop as this helps in building trust over your brand.

For Example: FitBit

Order Shipment Email

Image Courtesy: SmartMail

  • Cart Abandonment Email

Customers need to be reminded of their orders. Many customers leave the shopping page before completing the purchase due to many reasons. Maybe they were in a hurry, or got interrupted due to a call or meeting, or they just lost interest in the purchase, or felt the prices were too high. There can be many reasons! But understand, if the customer came to the purchase page, they did find something interesting about the product. So, you need to keep the spark on by sending them emails. According to Oberlo, if you send three (3) cart abandonment emails, the chances of order completion rise to 69% compared to one (1) email.

For Example: AWAY

Cart Abandonment Email

Image Courtesy: Sleeknote

  • Discount Email

Everyone enjoys a good discount or a reason to visit back on a website. Well, even like a discount, if someone offered you a discount, wouldn’t you take it? So, offer your customers too! Keep them engaged, give them a reason to visit you once again. Also, by offering discounts, you are boosting your sales. 

Discount Email

For Example: Tarte

Image Courtesy: Milled

  • Thank You Email

When someone visits your store, you do say ‘Thank You’, right? Or when you have a guest at your residence, then also, you say, ‘Thank You for Visiting Us’. So, how will you thank your customers when they shop online? Well, send them a thank you note. Make them feel special and let them know that you are grateful for them stopping by your eCommerce store. 

For Example: Amazon

Thank You Email

Image Courtesy: BeanPrint

Conclusion

eCommerce Email Marketing is an organic, natural, and beautiful way to be connected with your customers. Always remember, you need to call out to your customers every once in a while. Make sure you don’t overload them by sending tons of emails but rather be subtle in your approach. Yes, it is a task always to remember sending an email, and you also may forget due to the immense workload. In such cases, as most of the companies are doing, use eCommerce automation to ease your worries. It will help you send regular emails and stay connected with them.

References

Ankita Bora
WRITTEN BY

Ankita Bora

I write to express and believe that words are powerful. Long drives and traveling are my weekend goals. I write poems when I am happy and enjoy a solo outing. My mind works best when I am by myself at a cafe with a tall glass of cold coffee and sandwiches. I dance in the rain and heat never bothers me. For me, winters are the worst! I laugh when I cry and bring a smile to everyone close to me. Content Writer at Orderhive, I present knowledge on technical aspects on weekdays and on weekends I write for myself.

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